Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    How can my kid set up Direct Deposit?

    Your kid will need to provide their employer with their Till account and routing numbers in order to set up direct deposit. Kids can locate their account details simply by logging in and navigating...

  • Customer Support created an article,

    How do I transfer funds within Till?

    To make a transfer within Till, just login and follow the steps below (If you’re a parent, navigate to your kid’s page before proceeding.):   Tap Transfer $, located on the Home bar From there you...

  • Customer Support created an article,

    How do Tasks work?

    Tasks are actions, such as chores, set by parents (a family account owner and/or admin) for kids to complete in exchange for money.  Parents To create a task for your kid, login and follow the step...

  • Customer Support created an article,

    How do Savings Goals work?

    As soon as kids join a family they will have the ability to create Savings Goals that their family members on Till can contribute to. Goals can be anything and at any price point, from a school fie...

  • Customer Support created an article,

    How do I request a physical debit card for my kid?

    When you add a kid to your family in Till, there is a toggle switch that is defaulted to “Send physical debit card.” If you toggled this switch to the “off” position when you added kid(s) to your f...

  • Customer Support created an article,

    How can I or my kid change the card PIN?

    To change your kid’s card PIN, navigate to your kid’s Manage Card settings by tapping the card icon at the top right corner of the dashboard, and tap Set Card PIN. Either you or your kid can reset ...

  • Customer Support created an article,

    How do I replace my kid’s damaged card?

    Please note that only the owner of the family account can request a new card, if you are not the account owner, please ask them to login and follow these steps below: Tap the name of the kid whose...

  • Customer Support created an article,

    How do I report my kid’s card lost or stolen?

    Please note that only the owner of the family account can report a card as lost or stolen, if you are not the account owner, please ask them to login and follow these steps below: Tap the name of ...

  • Customer Support created an article,

    How do I or my kid activate their card?

    Please note that only kids or family account owners have the ability to activate a physical card.  Login and follow the steps below: (If you’re the account owner, tap the name of the kid whose car...

  • Customer Support created an article,

    How can my kid add the Till card to their Mobile Wallet?

    Adding the Till debit card to your kid’s Mobile Wallet is easy, just have them Login to Till* and follow the steps below! For Apple Wallet: Tap on the Card icon, located at the top right corner of...